Modalities
Auberge La Coudrière - Hôtel Cool is hereinafter the Auberge Coudrière or the Hotel. By making the reservation you agree to the following terms and conditions.
PRICES AND DEPOSIT
• The rates shown are based on your period of stay. Rates are subject to change due to changes in your arrival and / or departure dates.
• Prices shown are in Canadian dollars.
• The rate is indicated for a maximum of 2 people in a room.
• Rates do not include government taxes in effect at time of occupancy.
• The maximum number of guests per room is 3 or 4 people. An additional $ 12 will be charged if more than 2 people stay in the same room. • A cash deposit of $ 100 for each night of stay or a valid credit card is required at check-in for incidental charges in addition to full payment of room and tax.
• If you make a reservation on the basis of an incorrect rate, the hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly to do so.
ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years old to check in and register for a room.
CHECK-IN AND DEPARTURE TIME
• The arrival time is from 2pm and the departure time is before 10am.
• A valid government issued ID or passport is required upon check-in.
EARLY ARRIVAL AND LATE DEPARTURE
• Early check-in and late check-out are possible on request, subject to room availability and occupancy level.
• Please check with the hotel reception prior to your departure on late check out availability.
A half-day fee may be charged for a late check-out between 12:00 p.m. and 6:00 p.m. A full day room fee may be charged for late check-out after 6:00 p.m.
CREDIT CARD VERIFICATION
• A valid credit card is required for all reservations to secure your reservation.
• When booking, your credit card will be charged one cent to verify its authenticity. If your card does not work, we reserve the right to cancel your reservation immediately without notice.
• The hotel accepts Visa, MasterCard, debit cards and cash.
CANCELLATION POLICY
• A free cancellation must be made at least 48 hours before 2:00 p.m. on the day of arrival. Otherwise, a nightly rate plus tax will be charged. If your credit card on file cannot pass, your reservation will be automatically canceled without notice
• In the event of a no-show, the penalty corresponding to the rate of one night's stay plus government taxes will be charged to your credit card provided at the time of booking.
GROUP RESERVATIONS
• As for booking a group of 10 rooms or more, please email us at GroupReservation@cool-hotel.com for a group rate.
BONUS PROGRAMS
• The bonus programs are free donations from Auberge Coudrière Inc. There is therefore no refund or retroactive credit at any time.
• All bonus programs are provided by our service providers. By accepting our bonus programs, you agree that Auberge Coudrière Inc. is not responsible for any loss, damage, costs or expenses incurred by our service providers.
• Auberge Coudrière Inc reserves the right to modify or cancel all our incentive programs at any time without notice.
CHILD POLICY
• All rooms or meals are free for children under 7 years old.
ANIMALS & SMOKING
• All rooms and chalets are non-smoking and no pets are allowed in our hotel. We will cancel your reservation immediately if we find that you have a pet with you at our hotel. A penalty of $ 150 will be automatically debited from the offender's credit card.
DISINFECTION AGAINST COVID-19
Your room is disinfected before your ozone air check-in to ensure that everything in your room is free of viruses and bacteria. This method is a general practice in the operating rooms of many hospitals.
CLEANING THE BEDROOM
Due to Covid-19, housekeepers will not prepare your room during your stay. If you would like to change your towel and bed sheet, please use your dirty towels to exchange your clean towels at reception. Please tie up and leave your trash bag in front of your door, the housekeepers will collect them during the day.
BBQ & PICNIC TABLE
Free access to our three propane BBQs with side burners and 20 picnic tables on site. No reservation is necessary.
REFRIGERATOR & WIFI
All rooms are equipped with a mini-fridge. Free WiFi in your room and on site. Username: La Coudrière. No password is needed
ADDITIONAL INFORMATION
• By making the reservation, you further agree to allow Auberge Coudrière Inc to collect, use and disclose your personal data for the purpose of (i) administering, managing and maintaining your customer relationship with us; (ii) comply with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business purposes.
• You can unsubscribe from such e-mail at any time upon receipt of such e-mail.
• No gathering or celebration of any kind whatsoever is permitted without the agreement of the hotel.
• This reservation is not transferable without the approval of the hotel.
GENERAL PROVISIONS
• By making the reservation, you further agree that if the reservation is accepted by the hotel, your stay will be subject to the general conditions of stay of the hotel.
• The Hotel may, in its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• The Hotel will have the right to modify, modify and / or change the terms and conditions at any time without notice.
• You must indemnify the Hotel for any theft or damage caused by you or your negligence and not bring any legal action against the Hotel for any liability, loss, damage, cost and expense of any kind arising from, and / or by relationship with the acceptance of the reservation by the Hotel.
• The Hotel will not be responsible for any loss, damage, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set forth herein will be governed by the law of the Province of Quebec of Canada.