Terms & conditions

Auberge La Coudriere – Cool Hotel is hereinafter as Auberge Coudriere Inc or the Hotel. By proceeding with the reservation you accept and agree with Auberge Coudriere Inc that the reservation, if accepted by us, shall be on the terms and conditions as follows:

RATES AND DEPOSIT
• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• Rates quoted are in Canadian Dollars.
• Rate is for 1 or 2 persons only.
• Rates do not include any applicable prevailing government taxes at time of occupancy.
• The maximum number of guests per room is 3 or 4 persons. A $20 will be charged if more than 2 persons staying in one room. • A cash deposit of 200$ for each night of stay or a valid credit card is required upon check-in for incidentals in addition to full payment of room and tax.
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years of age to check-in and register for a room.
CHECK-IN AND CHECK-OUT TIME
  • Check-in time is from 3:30pm and check-out time is by 11:30am.
• A valid government-issued identification or passport is required at check-in.

EARLY ARRIVAL AND LATE DEPARTURE
• Early check-ins and late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Hotel's Front Desk prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.

CREDIT CARD CONFIRMATION
• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, your credit card will be charged one cent in order to verify its authenticity. If your card does not work, we keep the right to cancel your reservation immediately. We will inform you the cancellation if possible.
• The Hotel accepts Visa, MasterCard, Debit Cards and Cash.

CANCELLATION POLICY
• Any Cancellation of and/or amendments to your reservation must be made 48 hours (i.e., by 4pm Eastern time) prior to your arrival date.

• Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one night's room charge (inclusive of any applicable prevailing government tax).

• In the event of no-show, a fee of one night's room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.

GROUP RESERVATIONS
• For reservations of groups of 10 rooms and above, please email the Hotel at GroupReservation@cool-hotel.com.

INCENTIVE PROGRAMS
 • Incentive programs are free gifts from Auberge Coudriere Inc. Therefore there is no refund or retroactive credit at any time.
• All incentive programs are provided by our service suppliers. By accepting our incentive programs, you agree that Auberge Coudriere Inc shall not be liable for any losses, damages, costs or expenses incurred by our service providers.

• Auberge Coudriere Inc reserves the right to change, cancel any our incentive programs at any time without prior notice.

CHILD POLICY
• All rooms or meals are free for children between 1-5 years old if you stay in our hotel.

PETS
• Only one small dog per room is acceptable at the price of $15/day. We may cancel your reservation at any time If you brings more than one dog. Big dogs and any other animals are NOT acceptable in our hotel.

• Microwave and small electric oven is available at 10$/day.

FURTHER INFORMATION
• In proceeding with the reservation, you further agree to allow Auberge Coudriere Inc to collect, use and disclose your personal data for the purposes of (i) administering, managing and maintaining your customer relationship with us; (ii) complying with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business related purposes.

• You may unsubscribe to any such email at any time upon receipt of the said email.

• No gatherings and parties of any nature are allowed without the hotel’s approval.

• This reservation is not transferable without the hotel’s approval.

GENERAL PROVISIONS
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.

• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.


• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.

• All hotel rooms and chalets are Non Smoking rooms. If we find that your room has smoke smell, you agree to allow Auberge Coudriere Inc to charge $200 on your credit card as a cost and penalty to restore this room to our standard to welcome next client.

• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.

• The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of Quebec province of Canada.

Reservation

1-888-438-2882
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Phone: 1-418-438-2838 

Fax: 1-418-948-9190

Email: info@cool-hotel.com 

www.cool-hotel.com 

www.aubergelacoudriere.com

2891 Chemin des Coudriers

Isle-Aux-Coudres, Charlevoix,

Québec, Canada

G0A 2A0

Designed by Patricia Deslauriers 2018